Install the router
Place the router near a strong cellular signal area, connect the power adapter, and wait for the device to finish startup.
5G Router Support
CG890 Support
Support resources for fixed wireless setup, Wi-Fi 6 connectivity, wireline failover, remote management, and home or business deployments.
Basic procedures
Use these quick steps for common setup, connection, reset, and management tasks.
Connect devices
Use the Wi-Fi network information provided with the router or connect wired equipment through Ethernet when available.
Configure failover
Connect the primary wired internet service to the WAN path, then use the admin portal to confirm failover and failback behavior.
Restart safely
Use the web portal restart option when possible, or disconnect power briefly and reconnect the adapter.
Downloads and updates
Keep product documentation and firmware workflows easy to find for customers, sales teams, and support teams.
User manual
Download or request the current user manual for setup, device settings, LEDs, charging, Wi-Fi, and admin portal guidance.
Download User ManualFirmware update
Request the latest firmware information before updating. Firmware should only be installed from a trusted Franklin/JEXtream source.
Firmware UpdateFrequently asked questions
Answers to common support questions for the CG890 5G Home Connect + Wi-Fi 6 Router.
What is wireline failover?
Failover lets the router help maintain internet access by using cellular connectivity when a primary wired service is unavailable.
How many devices can connect?
The CG890 product information positions the router for up to 32 simultaneous connected devices.
Where should I place the router?
Use an elevated, open location with strong cellular reception and space around the router for ventilation.
Can it be remotely managed?
Yes. CG890 messaging supports remote management services and web-based network control.
Before contacting support
- Have the model name and serial number ready.
- Confirm the device is charged or connected to power.
- Write down any error messages or LED/display behavior.
Warranty and service
For warranty, replacement, or service questions, contact sales/support with the product model, purchase channel, and issue summary.
Need help now?
Send a request to the Franklin Access sales/support team and include the product model in your message.