Start the hotspot
Charge the device, power it on, and wait for the display or indicators to show network availability.
Mobile Hotspot Support
RG2100N Support
Support resources for 5G hotspot setup, Wi-Fi 6 sharing, battery use, portable connectivity, and everyday troubleshooting for teams and travel.
Basic procedures
Use these quick steps for common setup, connection, reset, and management tasks.
Connect users
Connect laptops, tablets, or phones using the Wi-Fi network name and password assigned to the device.
Conserve battery
Lower screen activity when possible, disconnect unused devices, and recharge before field work or travel.
Restore connectivity
If service drops, restart the hotspot, check signal strength, and move to an area with stronger reception.
Downloads and updates
Keep product documentation and firmware workflows easy to find for customers, sales teams, and support teams.
User manual
Download or request the current user manual for setup, device settings, LEDs, charging, Wi-Fi, and admin portal guidance.
Download User ManualFirmware update
Request the latest firmware information before updating. Firmware should only be installed from a trusted Franklin/JEXtream source.
Firmware UpdateFrequently asked questions
Answers to common support questions for the RG2100N 5G Mobile Hotspot.
How many devices can connect?
RG2100N product messaging supports up to 20 connected devices.
Does RG2100N support Wi-Fi 6?
Yes. The product page positions RG2100N as a 5G mobile hotspot with Wi-Fi 6 capacity.
Can the battery charge other devices?
The product page highlights battery and power-bank functionality.
What should I do before travel?
Charge fully, confirm service plan status, and save the Wi-Fi name and password before leaving.
Before contacting support
- Have the model name and serial number ready.
- Confirm the device is charged or connected to power.
- Write down any error messages or LED/display behavior.
Warranty and service
For warranty, replacement, or service questions, contact sales/support with the product model, purchase channel, and issue summary.
Need help now?
Send a request to the Franklin Access sales/support team and include the product model in your message.