Power on and connect
Charge the hotspot, power it on, then connect a phone, tablet, or laptop using the Wi-Fi name and password displayed on the screen.
Mobile Hotspot Support
RG3100 Support
Support resources for portable 5G setup, Wi-Fi 7 connections, T-Mobile network use, charging, Ethernet access, and external antenna readiness.
Basic procedures
Use these quick steps for common setup, connection, reset, and management tasks.
Check signal strength
Use the device display to review cellular signal and move closer to a window or open area when signal is weak.
Use Ethernet
Connect compatible equipment through Ethernet when wired access is needed for a laptop, router, or local device.
Reset the hotspot
Use the reset option only after saving important network settings, then allow the device to restart fully before reconnecting.
Downloads and updates
Keep product documentation and firmware workflows easy to find for customers, sales teams, and support teams.
User manual
Download or request the current user manual for setup, device settings, LEDs, charging, Wi-Fi, and admin portal guidance.
Download User ManualFirmware update
Request the latest firmware information before updating. Firmware should only be installed from a trusted Franklin/JEXtream source.
Firmware UpdateFrequently asked questions
Answers to common support questions for the RG3100 5G Mobile Hotspot.
How many devices can connect?
RG3100 product messaging supports up to 32 connected devices.
What network is RG3100 certified on?
The page notes certification on T-Mobile Network and T-Priority.
Can I use it while charging?
Yes, it is designed for portable use and can be charged when needed during operation.
When should I use an external antenna?
Use antenna support when deployments need improved reception in challenging signal areas.
Before contacting support
- Have the model name and serial number ready.
- Confirm the device is charged or connected to power.
- Write down any error messages or LED/display behavior.
Warranty and service
For warranty, replacement, or service questions, contact sales/support with the product model, purchase channel, and issue summary.
Need help now?
Send a request to the Franklin Access sales/support team and include the product model in your message.