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Mobile Hotspot Support

RG350 Support

Support resources for compact 5G RedCap hotspot setup, device sharing, USB-C charging, remote management, and secure network use.

5G RedCap15 devicesUSB-C
RG350 5G Mobile Hotspot

Basic procedures

Use these quick steps for common setup, connection, reset, and management tasks.

1

Power and connect

Charge the hotspot, power it on, and connect devices using the Wi-Fi details provided with the product.

2

Review connection status

Use the device indicators to confirm signal, network status, and battery level before depending on the connection.

3

Secure the network

Change default Wi-Fi credentials when needed and keep passwords shared only with trusted users.

4

Restart or reset

Restart first for common issues. Use factory reset only when configuration recovery is needed.

Downloads and updates

Keep product documentation and firmware workflows easy to find for customers, sales teams, and support teams.

User manual

Download or request the current user manual for setup, device settings, LEDs, charging, Wi-Fi, and admin portal guidance.

Download User Manual

Firmware update

Request the latest firmware information before updating. Firmware should only be installed from a trusted Franklin/JEXtream source.

Firmware Update

Frequently asked questions

Answers to common support questions for the RG350 5G Mobile Hotspot.

How many devices can connect?

RG350 product messaging supports up to 15 connected devices.

What is 5G RedCap?

RedCap is designed for efficient 5G connectivity in compact devices and practical everyday deployments.

How do I charge RG350?

Use the supported USB-C charging method and allow the device to charge before mobile use.

Is remote management supported?

The RG350 page includes remote management and network control messaging.

Before contacting support

  • Have the model name and serial number ready.
  • Confirm the device is charged or connected to power.
  • Write down any error messages or LED/display behavior.

Warranty and service

For warranty, replacement, or service questions, contact sales/support with the product model, purchase channel, and issue summary.

Need help now?

Send a request to the Franklin Access sales/support team and include the product model in your message.

Contact Support